top of page
Frozen Field

Privacy Policy

Privacy Policy

Privacy is very important to Unique Stays. This Privacy Policy is you about Unique Stays' policies and practices for the selected properties, use and disclosure of information we collect about you through our services, including the website  and our social network presence. In addition, we may provide additional or supplemental privacy policies to individuals for specific promotions, products, or services that we offer, at the time that we collect any additional personal information. These supplemental privacy policies will govern how we may process the information in the context of the promotions and services.

Unique Stays acts as a processor and service provider to hotels in facilitating your bookings. When you book a hotel through Unique Stays, you also direct us to share your details with the hotel/property to facilitate the booking. You should refer to a hotel's privacy notice for information about the hotel's privacy practices because this Privacy Policy does not govern the hotel's handling of your information.

Unique Stays respects personal information collected to create and maintain consumers' Unique Stays accounts or memberships, or when we interact with guests about Unique Stays' own services.


1. Collection Of Information

We may access, collect, and/or store the following information:

1.1 Information you provide to us or our service providers through our websites, emails or otherwise includes:

  • Contact information, such as your name, telephone numbers, email address, and billing and mailing address.

  • Content you choose to upload to our websites or mobile applications, such as text and images along with the metadata associated with the files you upload.

  • Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.

  • Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.

  • Profile information, such as your username and password that you may set to establish an online account with us, your photograph, personal bio, your interests, travel preferences, activities, lifestyle preferences, and favorite hotels or destinations.

  • Payment information, such as credit or debit card details and billing address.

  • Publicly-available information, including comments describing support for and experience with our websites or mobile applications and information that you or others publish on social media, testimonials, blogs or other forums, such as tweets, comments, photographs, or video or audio content.

  • Transaction information based on your activities on our website, such as details about reservations you make through Unique Stays or your travel plans.

  • Registration information, details about your participation in loyalty or awards programs (such as hotel rewards programs) and applicable membership numbers

1.2 Information we collect from third parties. We may collect information from third parties. For example, if you make a hotel booking through Unique Stays, the hotel will notify us if you did not complete your stay. We may verify this information with a service provider or combine your information with information we collect from other companies.

1.3 Information collected automatically. We, our service providers, and other third parties may automatically collect information about you, your computer or mobile device, and activity occurring on or through our websites and mobile applications. The information that may be collected automatically includes:

  • Device data, such as your device's hardware, model and screen resolution, your browser type, device identifier (e.g., Google Advertising ID or Apple ID for Advertising), your IP address and general location information such as city, state or geographic area.

  • Online activity data, such as pages you viewed, how long you spent on a page, navigation paths between pages, information about your activity on a page, links you click, access times, and length of access; the website that referred you to Unique Stays, if applicable, and whether you opened our email and how long you had it open.

  • Location Information. If you have enabled location services on your phone and agree to the collection of your location when prompted in the Unique Stays mobile application, Unique Stays will collect your location information when you use the mobile applications; for example, to locate restaurants and hotels near you. If you do not want Unique Stays to collect this information, you may decline the collection of your location when prompted, or adjust the location services settings on your device.

1.4 Cookies and other tracking technologies .

For information about our use of cookies, please see our Cookie Policy. Please see the "Targeted online advertising" section for information about how to exercise choice regarding the use of browsing behavior for purposes of targeted advertising.

2. Use Of The Information We Collect

We may use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

  • To facilitate your hotel booking, including to collect your name, payment card information and other details and provide this information to the hotel or hotel's service provider.

  • To operate our websites and mobile applications, including to:

    • make hotel reservations and communicate with you about your reservations

    • establish and maintain your account and user profile on our websites or mobile applications

    • provide services and customer support you request

    • resolve disputes and troubleshoot problems

  • To communicate with you, including to:

    • inform you about our services, updates, and promotional offers based on your communication preferences

    • send you announcements, updates, security alerts, and support and administrative messages

    • respond to your requests, questions and feedback

    • send you Unique Stays marketing newsletters as permitted by law. You will have the ability to opt out of or decrease the volume of our marketing and promotional communications

  • For compliance, fraud prevention, and safety, including to:

    • prevent potentially prohibited or illegal activities such as negligence, breach of contract or fraud, and enforce our Terms of Use and other policies

    • audit compliance with our policies and contractual obligations

    • protect our, your or others' rights, privacy, safety or property (including by making and defending legal claims)

    • enforce the terms and conditions that govern our websites and mobile applications

    • protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity

  • For research and development. We analyze use of our websites and mobile applications to analyze, improve our websites and mobile applications, and to develop new products and services, including by studying user demographics and use of our websites and mobile applications.

  • To display advertisements. We work with advertising partners to display advertisements across the web. These advertisements are delivered by our advertising partners and may be targeted based on your use of Unique Stays or your activity elsewhere online. To learn more about your choices in connection with advertisements, please see the section below titled "Targeted online advertising."

  • To comply with law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

  • With your consent. In some cases we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.

  • To create anonymous, aggregated or de-identified data. We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve our website and mobile applications, analyze user demographics and use of the websites and mobile applications, and promote our business.

3. How We Share Your Information

We do not share your personal information with third parties without your consent, except in the following circumstances or as described in this Privacy Policy:

  • Affiliates. We may share your personal information with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

  • Hotels. We may share your personal information with the hotels where you make bookings through Unique Stays (or the hotels' service providers and/or channel partners), only as we deem necessary to facilitate the bookings; the hotels' privacy notices and privacy policies govern their handling of your information; our Privacy Policy does not govern the hotels' privacy practices.

  • Service Providers. We may employ third party service providers to perform services on our behalf such as, couriers or shippers, credit card processors, marketing or research providers, web hosting and email service providers, and other data processors.

  • Other users of our websites and mobile applications and the public. We may provide functionality that enables you to disclose personal information to other users of Unique Stays or the public. For instance, you may maintain a user profile with information about yourself that you can make available to other users or the public. You may also be able to submit content to Unique Stays (such as comments, reviews, and photos), and we will display your name, username, and a link to your user profile along with the content you submit.

  • Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

  • For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes described above.

  • Business transfers. We may disclose or transfer your personal information in connection with or during the negotiation of a financing, merger, acquisition, dissolution or similar corporate event, or the sale of all or some of Unique Stays' assets, the information that Unique Stays has collected, including personal information that may be transferred as a business asset.

4. Protection Of Personal Information

  • The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

  • Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Unique Stays password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken on your account using your login credentials. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Unique Stays and change your password.

5. Your Choices

Depending on the jurisdiction in which you are located, you may be able to submit the following requests:

  • Access and amend your information. You can access your personal information in your account. You can change at any time your preferences for receiving or not receiving our emails and e-newsletters. If you wish to modify your personal information or close your account, you can do so by contacting us as indicated in the "Contact Information" section below. Once your account is closed, however, you will not be able to use many of the services available on our websites and mobile applications, unless you re-register.

  • Cookies and browser web storage. We may allow service providers and other third parties to use cookies and similar technologies to track your browsing activity over time and across Unique Stays and third party websites. Review our Online Tracking Opt-out Guide for more information.

  • Targeted online advertising. We work with third parties to serve ads on sites owned or operated by other companies. Some of the third parties that collect information about users' activities on or through our websites and mobile applications may be members of organizations or programs that provide choices to individuals regarding the use of their browsing behavior or mobile application usage for purposes of targeted advertising. Users may opt out of receiving targeted advertising on websites through members of the Network Advertising Initiative by clicking here or the Digital Advertising Alliance by clicking here. Please note that we also may work with companies that offer their own opt-out mechanisms and may not participate in the opt-out mechanisms that we linked above. If you choose to opt-out of targeted advertisements, you will still see advertisements online but they may not be relevant to you. Even if you do choose to opt out, not all companies that serve online behavioral advertising are included in this list, so you may still receive some cookies and tailored advertisements from companies that are not listed.

  • Opting out of marketing communications. You may opt out of receiving marketing-related emails from us or change the volume of marketing-related emails you receive from us by following the update settings or unsubscribe instructions at the bottom of the email or by changing your preferences in the email preference center accessible through your account settings. You may continue to receive service-related and other non-marketing emails from us.

  • Do-Not-Track. Some Internet browsers may be configured to send "Do Not Track" signals to visited websites. We do not currently monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser "Do Not Track" settings and/or signals, in connection with our websites and mobile applications.

  • 6. Third Parties

Unique Stays may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. Different rules may apply to other websites, mobile applications, or online services. Unique Stays does not control the privacy policies of third parties. We encourage you to review the privacy policies of the websites, mobile applications, or online services that you use or visit.

6. Children

Unique Stays is not directed to, and we do not knowingly collect personal information from, anyone under the age of 16. If we learn that we have collected personal information of a child under the age of 16, we will delete such information from our files as soon as reasonably practicable. We encourage parents with concerns to contact us.

7. Changes To This Privacy Policy

We may amend this Privacy Policy at any time by posting the amended terms on this website. In addition, we will notify you of material changes with an alert on the Unique Stays website or a communication to you via email (at the e-mail address specified in your account) prior to the change becoming effective.

8. Contact Information

Should you have any questions or concerns regarding this policy, please contact us at or the following address:

Unique Stays - TH2 Lda
Av Alvaro Pais 12 D

1600-007 Lisboa


Online Tracking Opt-Out Guide

Like many companies online, we may use services provided by Google and other companies that use tracking technology. These services rely on tracking technologies – such as cookies and web beacons – to collect directly from your device information about your browsing activities, your interactions with websites, and the device you are using to connect to the Internet. There are a number of ways to opt out of having your online activity and device data collected through these services, which we have summarized below:

Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt-out on every browser and device that you use.

bottom of page